FAQs
All you need to know about baby equipment rental in Bratislava
General information
Is the equipment safe?
All equipment is bought brand new and is carefully selected for its quality, functionality and ease of use. It is carefully checked before each hire to ensure that it is safe and in good working order. Equipment is regularly serviced and maintained where appropriate and is replaced when it no longer meets our high standards. We would not supply you with equipment that we would not be happy to use for our own children. All equipment is hired with its manufacturer’s instructions so it can be used safely.
What if I need something that's not listed on your website?
Please contact us. We will do our best to help.
What if there's a problem with my equipment?
Let us know straight away and we will solve the problem or replace the equipment as soon as possible.
How is the equipment cleaned?
All of our equipment is thoroughly cleaned and sanitized before each hire. We only use baby friendly cleaning products. If you would like specific details on the cleaning products we use, we will be happy to provide them.
Car seats
Which car seat is appropriate for me?
We offer a selection of car seats suitable for the different stages. We have also done our best to offer car seats that fit most cars. We will do our best to advise you on the right car seat for you, however, it is your responsibility to ensure you select a car seat that is correct for your child’s age and size and is compatible with the car you will be using.
Most car manufacturers’ websites provide a list of compatible cars.
Do you instal car seats?
No. In accordance with our business insurance, we are not able to install the car seat. However, we are happy to demonstrate how the car seat works as part of our personal delivery service and the equipment will be delivered with its instruction manual.
What happens if my car seat is involved in an accident?
Child safety is our priority. If you are involved in an accident, do not use the car seat and let us know immediately. We will make every effort to replace the car seat as soon as possible and dispose of the other seat.
What is the car seat law in Slovakia?
Once the children reach weight of 36 kg or height of 150 cm, they are allowed to travel in a regular seat. Untill then they need to have a car seat.
Product use
What happens if the equipment gets damaged?
Let us know straight away and we will replace the equipment as soon as possible.
If you lose or cause damage to the equipment, we may withhold some or all of the deposit. You could be charged up to the RRP of the equipment. For full details please refer to our terms and conditions.
How do I know how to use a product?
All equipment is delivered with their instruction manual. We also offer an optional demonstration of all equipment as part of our personal delivery service.
Pick – up & delivery
Where can you deliver?
We can meet you at the airport, train station or deliver to a hotel or apartment. We are happy to work with your accommodation to deliver the equipment in advance so that it is ready for you on arrival. Just let us know what works best for you! We deliver across all Bratislava region. Our delivery charge for further locations is calculated based on distance from our Bratislava base.
Can I pick up my equipment?
Yes. You can collect and return your equipment to our Bratislava base: Štefanovičova 8, Bratislava – Staré Mesto. Please arrange a collection date and time at time of booking.
Booking
How do I book?
Select the equipment you want on our website; enter number of days and checkout.
Specify delivery time and location.
Select your preferred payment method and receive order confirmation.
Should you have any other questions regarding booking, please email or call us.
What is your cancellation policy?
If you wish to cancel your order, following refund guidelines apply:
Cancelation more than 7 days prior to delivery: 100% refund
Cancellation 7 – 3 days prior to delivery: 50% refund
Cancellation 1 – 2 days prior to delivery: 25% refund
Cancellation on the day will result in 0% refund.
Do I need to pay a deposit?
Yes. Each piece of equipment requires a security deposit which must be paid at the time of booking or upon delivery.
What if I change my mind?
If your plans change, please let us know as soon as possible and we will do our best to accommodate your new requirements.
How do I pay?
You can pay via bank transfer or through a secure online payment. Once we receive your payment, your booking will be secured.
What if I want to book for a longer period?
Please contact us immediately and we will confirm if this is possible.
Contact us.
We'd love to hear from you and will be happy to eliminate some of the stress of travelling with babies and kids to Bratislava, Slovakia.